Case type
Water service
The line connecting the meter to your home can fail, leak, or restrict flow. We investigate the service line when the evidence points beyond the fixtures.
The evidence
What we look for
- Sudden loss of water pressure throughout the home
- Wet ground between the meter and the house
- Repeated unexplained water use
- Discolored water after ground disturbance
- Age or known material issues on the service line
The investigation
How we work the case
When fixtures and interior piping do not explain the symptoms, we turn attention to the service line — condition, routing, and failure points between the meter and the home.
The solution
Case closed
Repair or replacement is scoped to the actual failure so the home’s water supply is restored correctly.
Jurisdiction
Water service by area
We take this case across Seattle & the Pacific Northwest. Choose your area for a local file.
Related cases
Other investigations
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- Water pressureHigh or low water pressure is a clue, not always the cause. We trace the pressure problem back to its source.
- RepipingSometimes the problem is not one fixture or one connection. When the piping itself has become the issue, we investigate the condition of the system and determine the appropriate path forward.
- ValvesA valve that leaks, sticks, or fails to shut off can create a larger plumbing problem. We identify the failure and address the source.
- DrainsSlow drains and recurring backups leave clues. We investigate what is affecting the drainage system rather than simply treating the symptom.
- Tankless systemsScale, fault codes, poor performance, and systems that stop delivering reliable hot water can all point to an underlying issue.
- Gas pipingNew gas lines, corrections, and related plumbing work completed according to the requirements of the job.
- Code correctionsWhen existing plumbing does not meet current requirements, we identify what needs to be corrected and bring the affected work up to code.
- Unusual problemsNot every plumbing problem follows a familiar pattern. When the symptoms do not match a standard failure, we investigate the case from the evidence up.